1. About these terms
These terms are between you and AIOID, a proprietorship based in Pune, India. They cover the AIOID app, aioid.in, the WhatsApp service and the scan pages. By using AIOID you agree to them. Our privacy notice explains how we handle personal data.
2. AIOID is not an emergency service
In a medical emergency, call 108 (ambulance) or 112 first. AIOID helps the people nearby and your family act faster while help is on the way. It does not send ambulances, police or anyone else, no AIOID staff member is on call to respond, and we do not promise any response time. Alerts depend on phone networks, WhatsApp, SMS and push services that we do not control.
3. The beta
AIOID is in a free, invite-only beta. During the beta we charge nothing and ask for no payment details. Features may change, be paused or be removed while we test them. Prices shown on aioid.in are our planned launch prices; we will tell you before any paid plan applies to your family, and nothing is charged without your clear choice.
4. Your account and your family
- You must be 18 or older to create an account. Teens aged 13–17 can use the teen app only with a guardian’s consent.
- You sign in with your own mobile number and keep your phone secure.
- When you add someone, you confirm that you have the right to do so: they (or, for a child, their guardian) know and agree, or you are their guardian. Adults on WhatsApp agree themselves when they join.
- Keep the information you add accurate and up to date — strangers and hospitals may rely on it.
5. Health information
AIOID organises, reminds and alerts. It does not diagnose, treat or give medical advice. First-aid guides are general steps, chosen by the person helping from a menu and approved by our medical reviewer before they go live, for the person helping until professional help arrives; they are not a substitute for calling 108 or for a doctor. Values read from reports are shown as written by the lab, next to the lab’s own range. Information on a scan page or in a hospital view is shown as entered by the family and is not clinically verified.
6. Tags and scan pages
Each tag shows the profile of the person it is linked to. Report a lost tag in the app so it stops showing the profile. The emergency scan page keeps working on the Free plan.
7. Fair use
Don’t use AIOID to raise false alarms, to harass anyone, to collect other people’s data, or to break the law. Don’t try to get around our security or rate limits. We may switch off a tag or suspend an account that is misused, and tell you why.
8. Availability
We work to keep AIOID — and especially the scan pages — available at all times, but we cannot promise it will always be available or free of errors.
9. Liability
DRAFT — to be completed after legal review. This section has not been written yet.
Nothing in these terms limits rights you have under Indian consumer law.
10. Ending
You can stop using AIOID and delete your account at any time from Me → Privacy. We may end the beta, or your access to it, with notice; you can always download a copy of your data first.
11. Law and disputes
DRAFT — to be completed after legal review. Which courts and which dispute process apply has not been decided yet.
These terms are governed by the laws of India. Please write to us first — most problems can be solved quickly. You can always also use the consumer remedies Indian law gives you.
12. Contact
support@aioid.in for help · grievance@aioid.in for complaints and data requests. We will tell you at least 30 days before material changes to these terms take effect.